Five9, Inc, provider of the Intelligent CX Platform, has appointed Amit Mathradas, a senior Indian American executive in the commercial technology sector, as the company’s Chief Executive Officer and a director, effective February 2, 2026.
Mathradas will take on the role from Board Chairman Mike Burkland, who will continue to serve on the Board and will work with Mathradas to ensure a smooth transition, San Ramon, California- based company announced.
Until recently, Mathradas served as CEO of Nintex, serving more than 7,000 public and private-sector organizations across over 90 countries. Under his leadership, Nintex built out the company’s AI-centric, agentic business orchestration platform, reflecting his track record of scaling global businesses, driving product innovation, and delivering through a strong partner-led ecosystem.
Prior to that, he was President and Chief Operating Officer of Avalara, where he helped grow the business by over 250% over the course of four years. Avalara was acquired by Vista Equity Partners in 2022 for $8.4 billion.
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“I’m thrilled to welcome Amit as the next CEO of Five9. His deep expertise in product innovation, AI, and operational excellence at scale makes him ideally suited to lead the Company into its next chapter,” Burkland said. “As we advance our AI-driven CX strategy, we believe Amit will help lead Five9 to even greater success by furthering our efforts to accelerate growth and deliver meaningful value for our customers, partners, employees, and shareholders.”
“He will lead our efforts to capture greater share in an expanding market, where Five9 is uniquely positioned to win as enterprises increasingly seek unified CX platforms with natively embedded AI. I am confident in Amit’s leadership and proud to pass him the Five9 baton.”
“I am excited to lead such a dynamic company that I have long admired as being at the cutting edge of the industry,” said Mathradas. “Five9 has tremendous opportunities ahead, and I look forward to working with the Board, the rest of the management team, and our employees to execute our strategy to drive growth, increase profitability, and deliver long-term shareholder value. I would like to thank Mike and the Five9 Board for placing their trust in me for this role.”
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An accomplished senior executive in the commercial technology sector with more than two decades of experience leading growth and transformation at global companies, Mathradas is also a recognized thought leader who regularly publishes insights on digital transformation, intelligent automation, and the strategic application of AI in business.
Earlier in his career, Mathradas led and grew global teams at PayPal, Web.com, and Dell. He holds an MBA from Northwestern University’s Kellogg School of Management and a bachelor’s degree in management and economics from Wittenberg University.
Powered by Five9 Genius AI, the Five9 Intelligent CX Platform, Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes, according to the release.