It looks like Freshworks is looking to expand its operations in a big way. CEO Dennis Woodside told Reuters on Tuesday that the U.S. software company is exploring acquisitions, including AI firms, backed by more than $800 million in cash, as it aims to boost revenue in the coming years.
Woodside said the company has been evaluating targets in AI and employee experience software, and has held discussions with potential partners in Israel, Europe, the United States and India. “I probably spoke with 50 companies in the last six months,” he said.
Freshworks Inc. is a U.S.-based software company that develops cloud-based business software to help organizations improve customer and employee experiences. It provides a suite of tools for customer engagement, IT service management (ITSM), customer relationship management (CRM), and other enterprise functions, all delivered through a software-as-a-service (SaaS) model. The company’s products are designed to be easy to use, quick to implement, and scalable, enabling teams to streamline operations and improve productivity across departments such as support, sales, marketing, and HR.
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Freshworks was founded in October 2010 by Girish Mathrubootham and Shan Krishnasamy in Chennai, India, under the original name Freshdesk. The founders aimed to create simple yet powerful software to help businesses manage customer support and engagement more efficiently. In 2017, the company rebranded itself as Freshworks to reflect its expanding product lineup beyond customer support.
In 2018, Freshworks moved its headquarters to San Mateo, California, positioning itself for growth in the global SaaS market. The company has since expanded its operations worldwide with offices and teams in locations including India, the United Kingdom, Australia, and Germany, serving customers in more than 120 countries.
Freshworks went public on the Nasdaq stock exchange in September 2021, raising over $1 billion in its initial public offering, making it one of the first India-born enterprise SaaS companies to list in the U.S. market. While it has continued to grow its customer base, exact revenue figures and customer adoption rates in 2025 are reported by the company and may vary.
The company’s product suite includes solutions such as Freshdesk (customer service), Freshservice (ITSM), Freshsales (CRM), Freshchat (conversational messaging), Freshmarketer (marketing automation), and others. Many of the claimed AI-driven features and productivity impacts are based on company reports and may differ in practice across customers.
Freshworks continues to innovate in the SaaS space, focusing on AI-enhanced tools and expanding its offerings to meet the evolving needs of modern businesses. The long-term impact of these innovations on market position and revenue growth may be uncertain.
Freshworks’ recent growth initiatives illustrate the company’s broader commitment to innovation and its ambition to remain competitive in a rapidly evolving software market. By exploring strategic opportunities and investing in technology-driven solutions, the company is signaling a proactive approach to shaping the future of enterprise software.
The degree to which these initiatives will enhance market share, profitability, or customer adoption depends on execution, industry trends, and competitor responses. By continuing to invest in AI-enhanced tools and exploring global opportunities, the company aims to adapt to shifting client needs and technological advancements.