Browsing: dark patterns

Amazon begins issuing refunds from a $2.5 billion FTC settlement over misleading Prime sign-ups and cancellations.

Amazon will pay $2.5 billion to settle FTC allegations that it used deceptive “dark patterns” to mislead customers into Prime subscriptions and made cancellations difficult.

Amazon faces trial in Seattle over FTC allegations that it used deceptive subscription practices for Prime, affecting nearly 40 million customers and violating consumer-protection laws.