Newton, a Y Combinator-backed AI-powered phone platform, has been launched for dentists and DSOs (large dental groups). This enables dental practices to grow their practice and eliminate attrition, keep their chairs full and days productive, and free their front desk to focus on patient interactions.
This is done by offloading manual and repetitive tasks while boosting overall patient engagement and retention for the practice. It makes use of Sophia, a customizable AI agent which can handle calls and texts and book directly into the practice management software (PMS).
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Newton was founded by Rohit Chaparala, a former solutions engineer for Lithic, and Consultant for Kaiser Associates, and Sam Detjen, a former software engineer at Microsoft. The co-founders recognized that dental patients expected more choice and flexibility around booking (a trend that has increased post-COVID) which has led to greater rates of cancellations and attrition.
This has become a problem for dental practice wonders because existing technology has failed them, forcing them to employ a patchwork of manual point solutions that are bridged together by an overworked front desk that is juggling — among other tasks — phone calls, patient arrivals, and communication with third-parties like insurance.
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Newton has been created in an attempt to resolve these problems. It helps automate appointment managements, using Sophia, who reschedules patients who cannot make their own appointments, and manages a real-time waitlist. It also enables targeted patient engagement with customers being able to use Newton to build custom patient lists based on appointments, treatments, and insurance—and launch AI-powered campaigns on them to boost reactivation.
Sophia can also enable 24/7 phone and text support. Customers will also be able to embed Newton’s AI on their website to streamline patient acquisition—automatically collecting insurance and intake details from start to finish.