California-based startup Edgedive, founded by Deepan Mehta and Nimesh Chakravarthi, is tackling a problem many growing companies face: customer feedback spread across emails, support tickets, and sales calls often gets lost in the noise. Edgedive is a company that focuses on understanding customer feedback.
Edgedive platform pulls all that feedback into one place, connects it with product and CRM data, and helps teams clearly understand what customers are saying and they can respond faster and make smarter decisions. This allows businesses to glean insights into customer sentiment, identify areas for improvement, track customer reactions, and prioritize development efforts based on customer needs.
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This platform’s clients can use the platform to answer pretty much any question about what their customers are saying. Edgedive automatically tags tickets, links them to CRM data, and even calculates potential revenue at risk. Teams can set up custom Voice of Customer reports that run on autopilot, giving them a clear view of trends without the manual grind. More importantly, it helps pinpoint issues that could lead to churn or lost deals before they become bigger problems. And the best part is what used to take days or weeks of digging through fragmented data now takes seconds.
Users also report leveraging Edgedive to schedule custom, automated “Voice of the Customer” reports and to identify gaps that may be driving churn or contributing to closed-lost deals—all in seconds rather than the days or weeks typically required.
The company is positioning itself as a powerful tool for customer-obsessed founders and leaders across product, customer success, and operations. Edgedive is currently inviting interested teams to reach out and explore the platform.
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Y Combinator-backed Edgedive is built for customer-obsessed founders and teams who want to deeply understand their users without drowning in manual work. Whether the company is leading product, customer success, or ops, and trying to scale without adding more people, Edgedive helps to do that. It’s also a perfect fit for companies looking to launch or automate their Voice of Customer programs turning scattered feedback into clear, actionable insights without the usual time sink.
Edgedive isn’t the only player trying to help companies make sense of customer feedback where there’s a whole ecosystem out there. Tools like Zendesk, Intercom, and Freshdesk are great at managing support tickets and tracking customer conversations. Then there are platforms like Productboard, Dovetail, and EnjoyHQ that focus more on organizing product feedback and user research. On the enterprise end, heavyweights like Qualtrics and Medallia dive deep into customer experience analytics. Each of these tools solves a piece of the puzzle, but they all share the same mission: helping businesses actually hear their customers and turn that feedback into better decisions.