When Bobby Ghoshal stepped into the role of chief executive officer at Experity this week, he wasn’t just taking over a company; he was inheriting a mission to redefine how millions of Americans experience urgent care.
The appointment, announced during the company’s annual Urgent Care Connect conference, represents the final step in a deliberate, year-long transition plan.
Veteran Indian American tech leader succeeds founder David Stern, who is moving into the role of executive chairperson. While Stern built the foundation of the market-leading platform, Ghoshal is being tasked with building its future.
Ghoshal is no stranger to the high-stakes world of healthcare SaaS. With more than 30 years of experience, he has built a reputation for driving growth through a mix of operational discipline and technological foresight.
Before joining Experity as president and chief operating officer in August 2025, he served as a key executive at ResMed. There, he led the Residential Care Software business, a division that generated more than $600 million in revenue.
His resume is a masterclass in scaling complex healthcare ecosystems. During his tenure at ResMed, Ghoshal served as chief technology officer and as COO of Brightree, a software vendor for out-of-hospital care. Throughout his career, he has managed more than $2.5 billion in acquisitions, proving himself a strategist capable of navigating the financial and technical intricacies of the medical tech industry.
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“At Experity, the CEO role sets the pace and direction for everything we do,” Stern said. He noted that since Ghoshal joined the company last year, he has focused on building deep connections with customers and earning the trust of the internal team.
Ghoshal’s arrival coincides with a period of rapid technological evolution at the company. Under his watch as COO, Experity began integrating artificial intelligence into the clinical workflow through tools like “AI Scribe” and “Care Agent.” These innovations are designed to strip away the administrative friction that often slows down patient care.
For Ghoshal, the mission is personal. He has expressed a clear commitment to “humanizing” the tech-heavy environment of modern clinics. By leveraging his background in engineering and commercial execution, he aims to create a “touchless” EMR experience that allows doctors to look at patients instead of computer screens.
“It is my privilege to lead our next chapter of transformation,” Ghoshal said during the announcement. He emphasized that his focus will remain on accelerating innovation and empowering providers to deliver high-velocity, high-quality care.
As he takes the helm, Ghoshal will oversee a workforce of approximately 575 employees across locations in Tennessee, Illinois, South Dakota, and Georgia. Backed by the private equity firm GTCR, his leadership marks a strategic pivot toward a future where AI and automated workflows become the standard for on-demand healthcare.