The Apple Support Community, which allowed users to seek technical advice and share solutions to problems with their devices, has already stopped accepting new posts. Apple announced the decision Tuesday night in a message posted on its support forum, saying the website would remain accessible in read-only mode until its permanent closure.
“The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state,” the company said.
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Apple also directed users to its official Apple Support website for future technical assistance. The company thanked community members who had spent years sharing their knowledge and helping other users troubleshoot problems with Apple products.
For nearly three decades, the forum served as a place where Apple customers could get answers from other users, exchange troubleshooting tips and discuss technical issues. While most responses came from fellow customers, Apple employees occasionally participated in discussions. However, the quality and accuracy of the advice often depended on the person responding.
According to MacRumors, Apple said it decided to close the platform after reviewing its support strategy and assessing changing customer needs. The company has not provided a detailed explanation for why it believes the forum is no longer necessary.
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The platform’s history goes back to 1998, when Apple launched it as Apple Tech Exchange. It was renamed Apple Discussions in 2000. In 2011, the company redesigned the forum, introducing separate communities for different Apple products and features that allowed users to track responses to their questions. It was subsequently renamed Apple Support Communities before adopting its current name Apple Support Community by 2022.
The closure also comes as users have increasingly turned to other online platforms to discuss technical problems and find solutions. Reddit, along with dedicated forums operated by MacRumors and AppleInsider, continues to offer spaces where Apple customers can exchange advice and troubleshoot device-related issues.
With the Nov. 20 shutdown, Apple appears to be moving away from a user-driven support model and directing customers toward its official support channels instead.