Salesforce CEO Marc Benioff and his team unveiled an updated version of cloud-based team communication platform Slack with a number of new artificial intelligence (AI) features. This is part of Salesforce’s efforts to revamp its business, shaping it around AI.
The updated version of Slack contains 30 new AI features including the ability to draft emails, schedule meetings, and sift through inboxes for specific information. One notable feature is what the company calls reusable AI-skills, which allows users to define specific tasks for Slackbot that, once created, can be applied in a variety of different scenarios and contexts.
Slackbot comes with a built-in library of AI-skills, Salesforce says, but users can also create their own custom versions.
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These skills have been designed to reduce work for users — for instance, a user can say, “create a budget” for an upcoming event — prompting Slackbot to pull together all relevant information from a company’s Slack channels, as well as any connected apps or data sources, to create an actionable plan. The bot will then automatically set up a meeting to discuss the plan, inviting relevant employees based on their titles.
According to TechCrunch, Slackbot now also functions as an MCP (Model Context Protocol) client, which means it can connect to and coordinate with outside services and tools. This includes Agentforce, Salesforce’s AI agent development platform launched in 2024. That connection can be used to “route work or prompt questions to Agentforce or any agent or app in your enterprise,” the company says, with the agent finding the most relevant and efficient path for the information, without human intervention.
Rob Seaman, Slack’s interim CEO and former chief product officer, has also said that Slackbot can now transcribe meetings and summarize them.
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The agent can also now operate outside Slack and monitor desktop activities. Salesforce lists “your deals, your conversations, your calendar, and your habits” as the kinds of data it draws on. This would give the bot the context to make actionable suggestions or draft follow-ups for critical tasks. Seaman has said that privacy protections are built into this design and that users have the ability to adjust permissions as needed.
Benioff let his team walk through the major features on Tuesday, and said during his keynote that the five years since Salesforce acquired Slack had been an “incredible journey,” one that had delivered “two and a half times revenue growth.” He added: “We have about a million businesses running on Slack. It’s been a huge growth story.”