Modern face of the Indian Railways is an encouraging sign.
By Sreekanth A Nair
Indian Railways is setting a new example by responding to passenger concerns swiftly.
A few days back, the ministry helped a female passenger who was harassed by a male passenger. Now, a father and son duo sought help through twitter, and received it.
Pankaj Jain, who is a Janata Dal activist in Karnataka, was travelling to Merta Road, for his father’s treatment at Butati Dham, on the Yesvantpur-Bikaner train.
The train reaches the station around 3.15 a.m. and stops for 3 to 5 minutes. Jain was worried how he could get off the train with his sick father within that time frame.
Jain asked one of his friends in Bengaluru and he advised him to tweet to the Railway ministry. He tweeted asking for the train to be stopped for 10 minutes, for a wheelchair and assistance to get his father down.
In reply, railway officials asked for his PNR number and coach number.
When the train reached the station, the station master, railway staff and porters were waiting there with a wheelchair. They helped him to get his father safely to the platform and exit the station.
Later, Jain thanked the ministry and officials for their wholehearted help.
“I am really surprised by the excellent support extended to me and my family and all of us extend our sincere thanks to North Western Railway chief public relation officer Tarun Jain, Merta Road station superintendent Amar Singh, the coolies and the station staff,†Jain told The Hindustan Times.
North West Railway Chief Public Relation Officer Tarun Jain said, “I got the tweet from rail ministry and immediately we made sure that railway staff along with wheelchair were available for the person in need at the railway station. Jain and family were taken care at the Merta Road station.â€
5 Comments
My father Sri Mushaharu Das of age about 80 years is traveling by Vananchal Express Hatia to Bhagalpur boarded at Bokaro Steel City in General Coach 2nd or 3rd from the Engine side today on 10.07.2016.He called me 10 minutes before from ANDAL Railway Station that he is suffering from severe headache & pain in chest.
I,therefore,request Railway to arrange to take care of my father immediately on the next coming Station as per current running status of Vananchal Express.
I shall be ever oblised to Indian Railway.His Mobile No. is 9931631759.
With best regards,
My father Sri Mushaharu Das of age about 80 years is traveling by Vananchal Express Hatia to Bhagalpur boarded at Bokaro Steel City in General Coach 2nd or 3rd from the Engine side today on 10.07.2016.He called me 10 minutes before from ANDAL Railway Station that he is suffering from severe headache & pain in chest.
I,therefore,request Railway to arrange to take care of my father immediately on the next coming Station as per current running status of Vananchal Express.
I shall be ever oblised to Indian Railway.
With best regards,
Grt news and grt intention….
Kudos to to railway team including railway minister………Keep it up. years after heard this kind of news.
We can change India when we start caring for others. Good work team. its really good to see great service from govt related agencies.