Canary Technologies, a hotel guest management platform has raised $80 million in a Series D funding round on Thursday, led by Brighton Park Capital. Other investors include Y Combinator, Insight Partners, and Fidelity.
Canary Technologies was founded in 2018 by Harman Singh Narula, and S.J. Sawhney and it has raised a total of $180 million till date.
“Running a hotel is increasingly complex,” Singh Narula told TechCrunch. “Guest expectations are constantly evolving, and staffing shortages continue to strain operations. We felt the hotel market was underserved by technology and that modern solutions could help hoteliers elevate the guest experience, improve profitability, and operate more efficiently.”
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Singh Narula also added that Canary offers a product suite that encompasses every part of the guest journey, from booking to departure. “The guest’s user experience is completely customized and branded for each hotel,” he said. “So, as a guest, you may not know that Canary helped enable your travel experience. With that said, if you’ve stayed in hotels recently, odds are you’ve utilized Canary as we now work with 20,000 hotels across 100-plus countries.”
Companies that use Canary include the Rosewood Hotels, Marriott, Best Western, and Wyndham. Singh Narula also added that while the company wasn’t actively fundraising, the opportunity emerged to bring in “the right partners with strong alignment on vision, values, and where we’re headed.” He also said the capital will be used to help grow the company and hire more employees.
Canary also unveiled its cutting-edge AI products including AI Voice and Webchat. Singh Narula claimed the hospitality industry is entering a new era powered by AI. Through intelligent, enterprise-grade solutions, the company’s helping hotels run smarter, deliver faster service and create more personalized guest experiences at scale.
The latest investment reflects both the extraordinary dedication of the team—whose work is redefining what’s possible—and the growing impact Canary is making across the industry.
“We’re energized by the strong demand and excited to expand our partnerships with many of the world’s leading hoteliers,” he said.
Canary’s competitors in this space include management software companies Cloudbeds and Revinate among others.
“Canary’s scale and growth within the travel and hospitality sector are truly unprecedented,” said Kevin Magan, partner at Brighton Park Capital. “We’re thrilled to partner with Harman, SJ, and the entire team as they accelerate their momentum and solidify their position as a category leader. Their dedication to delivering enterprise-grade, high-impact solutions for hoteliers positions them for long-term success and sustained global leadership.”
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Recently, Canary has also been named Guest Engagement Solution of the Year by TravelTech Breakthrough, a global market intelligence organization that recognizes excellence in travel technology through its annual awards program. SJ Sawhney said the milestone reflects “our team’s continued commitment to building solutions that elevate the industry.”
“Our AI solutions are crafted in close partnership with customers, purpose-built for hospitality, and deeply inspired by hoteliers’ day-to-day workflows. When our hotel partners dream of better service, smarter operations, or more delightful guest experiences, our team works hard to turn those dreams into reality with precision, scale and purpose,” he added.